My Interview with Gary Goodluck

I had the opportunity to interview a plant Chemical Engineer recently. For the sake of anonymity I'll call ...

Powerful Six-Sigma Tools for a Job Shop

I’m not a big fan of force-fitting lean and six-sigma tools into applications that just don’t make ...

Leaders often ignore it when employees take process shortcuts. They think "no-harm, no-foul". In other words, they think that if the shortcu...